Some of our most common questions, and the answers, are listed below. We hope it helps you with your query. If not, drop us an email  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   or give one of our team a call 0800 9884240

Q. I’m scared to buy glasses online, what if they don’t fit me?

A. We completely understand and we have designed our website and services to help reassure you. We want you to be completely satisfied and looking great.

Try Before You Buy – No Payment Needed.

Check our guides for the right styles and colours that may suit you (bottom menu on our website) and use our search to narrow down some suitable frames. Choose some frames that you like the look of and then select the option to view in store, we’ll have them ready for your visit. Take along a trusted friend and if you like them, you can buy them in store.

Home Delivery – Return within 7 days for a refund.

For frames delivered to your home or business address, we offer a full refund (less postage) for any frames you feel don’t fit or suit you. Check our returns and refunds policy for more details.

Q. I can never find something to suit me. What is the best frame to suit my face?

A. Use our guides at the bottom of our website to identify the frames to best suit your shape, colour and skin tone. We have more than 10,000 frames online to view and a fully searchable database to identify styles and colours that may be suitable for you. If you are not sure, choose something you think you like and choose the option to “Try Before You Buy” or “View In Store” and then arrange a date to view them at your preferred store. Our team will have these products ready for you when you come along and help you select from other models you might like.

Q. What Brands do you stock?

A. David Clulow is recognised at the destination for contemporary designer eyewear. A list of all the brands we stock is at the top of our website. Some brands are for spectacles, other brands only do sunglasses.

Q. Which brands do you recommend?

A. We do not recommend any individual brand. We aim to provide the largest selection and offer the best facilities to help you choose a frame that will suit your style and be appropriate for what you intend using it for.

Q. Are all brands products available in every store?

A. There are more than 30,000 individual products at any time so it would be difficult to stock everything in every store. We update our website with as many products as possible (some brands do not allow their images to be used on the internet) and we will arrange for any model to be delivered to your nearest store for you to view if you wish. There are some very special items that are solid gold and only made to order, but apart from these, we are happy to try get the items to your nearest store for viewing. Some special models are exclusive to Harrods or Selfridges stores only and some brands are not available in some stores. If in any doubts, call your nearest store (use store locator) and they will be happy to help.

Q. Can I have prescription lenses fitted in my sunglasses?

A. Some sunglasses cannot have prescription lenses fitted because of their shape and curve. Use our advanced search for “Glazable” sunglasses (Click on Sunglasses on the top menu, then use the filter on the left menu for Glazable) to identify which models are suitable for prescription lenses.

Q. I saw something in a magazine I liked but I can’t find it

A. Call our team or email us at  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   and we’ll find it for you and give you the model code. You can then use the model code to find what you are looking for.

Sight Test

Q. How much does a sight test cost and how long does it take?

A. Some stores have promotions or special rates but standard charges are below

• Eye Test £25.00 20 Minutes
• Contact Lens Fittings £75.00 40 Minutes
• General Aftercare FREE
• Sign up to our newsletter to receive advance notice of Free Eye Tests. 

Q. Why should I have an eyetest?

A. We have provided a guide at the bottom of our website on why you should think about having an eyetest. Below 40 year of age, you should have a test every 2 years at least. Above 40 or if there is any history of eye disease in your family, you should have a test each year.

Q. Do you accept Eyecare Vouchers?

A. David Clulow accepts vouchers from Accor, ASE, Duncan & Todd, NHS and our own corporate eyecare vouchers.

Optical Frames

Q. What is the best frame to suit my face? There are so many to choose from.

A. Use our guides at the bottom of our website to identify the frames to best suit your shape, nose colour and skin tone. We have more than 10,000 frames online to view and a fully searchable database to identify styles and colours that may be suitable for you. If you are not sure, choose something you think you like and choose the option to “Try Before You Buy” or “View In Store” and then arrange a date to view them at your preferred store. Our team will have these products ready for you when you come along. For spectacle purchases, we offer the facility to try them at home for up to 5 days and see how you feel in your own environment with friends and family. This is especially important for people wearing glasses for the first time and we want you to look and feel great in them.