David Clulow Opticians discloses our information gathering and dissemination practices for this web site below.

Information collection and use

This site is operated by Optika Limited trading as David Clulow Opticians whose registered office is at 2 Bloomsbury St., London, WC1B 3ST. Our company number is 2290939 and VAT Registration Number 564 4974

Optika Limited is the data controller in respect of the personal information obtained from you in the course of your use of the site and/or placing an order. We may also use your contact information for marketing purposes in accordance with the provisions contained below.

We will require some personal information such as your

1. name
2. e-mail address 
3. postal address 
4. telephone number 
5. credit/debit card number and expiry date

We request this information from you on our order form. You must provide contact information - name/email address/postal address/telephone number - and financial information - credit/debit card number/expiry date. We use this contact information in order to ship the required products and/or services, to send you details of that confirmation and if necessary to inform you of updates or changes to your order.

If we have trouble processing a request this contact information is used to get in touch with you. We would use your telephone number only if we needed to contact you urgently or if you had made a mistake entering your details. The financial information is used for billing purposes and to complete your orders.

We may also use your contact details to inform you of our products including special offers that we think may be of interest to you. If you do not want us to use your contact information to send details of our products to you please let us know in an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it We do not pass details of your personal information to third parties except as described in Sharing Information below.

We store your information for as long as we need to do so in order to fulfil our legal obligations or in order to keep you informed of our products. We use your information to create generic information, which we then use for market and commercial analysis. This generic information does not identify you personally.

Sharing Information

Information is shared with

1. Any member of our group (as described below),
2. Our bank and 
3. Involved third parties. (Example – Delivery Companies)

1. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
2. When paying by credit or by debit card we pass your card details to our bank for authorisation of the transaction and for payment. 
3. We may disclose your information to booking agents who will use your information in the ways described above in this privacy statement. We will provide only the information necessary to ensure the successful fulfilment of your order.

In addition, we may disclose your personal information to third parties (i) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or (ii) if Optika Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets or (iii) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Apart from sharing your information as mentioned above, we do not disclose your details to any other person without your consent unless there is an emergency situation that requires it or we are legally required to do so.

Log Files

We use IP addresses to help diagnose problems with our server and to analyse trends/administer the site/track user's movement for our internal site traffic statistics.

Cookies

We use cookies to monitor which parts of the site are most interesting to you - a cookie is a piece of data stored on your hard drive and usage is in no way linked to any personally identifiable information whilst on our site. You can always choose to not receive a cookie file by enabling your Web browser to refuse.

Links

This site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites - this privacy statement applies solely to information collected by this site. Please check the privacy policies of these sites before you submit any personal data to these websites. We do not accept any responsibility of liability for these policies.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the Internet. To further protect the information you share with us we have an exhaustive security system that includes world class firewall technologies; logical network segmentation to allow restricted access to stored profile information and logical and physical security restrictions to our databases and systems. Whilst SSL encryption is used to protect sensitive information online we also do everything in our power to protect user-information off-line. All your information is restricted in our offices and only employees who need the information to perform a specific job are granted access to personally identifiable information.

Changes to our Privacy Statement

Any material changes in the way we use personal information will be described in future versions of this privacy statement. If at any time we decide to use personally identifiable information in a manner different from that stated in the privacy statement applicable to your information, we will notify you by way of an email and request your approval.

Contacting us

In using the David Clulow site, you consent to the collection and use of this information in the ways described above. If you have any questions or comments about this privacy statement, the practices of this site or your dealings with the site please email us at the following This e-mail address is being protected from spam bots, you need JavaScript enabled to view it