The David Clulow Quality Promise

quality promise 2280 x 600 July 2014-1

The David Clulow Quality Promise means we vow to keep your eyewear in perfect condition, year round.

We deliver expert aftercare for life, so whatever the matter, from optical tests to that extra pair of glasses, we’re here to make your journey stylish and of unbeatable quality.

Our Promise web icons Tailored Eye Care

1

Leading Optometrists

Our Optometrists are fully qualified and experienced, ensuring your eye care is expertly tailored to your needs.

2

Contact Lens Specialists

Every contact lens consultation includes a full suitability assessment as well as advice and guidance on aftercare for your lenses.

3

All The Time You Need

Our thorough eye examinations include a pre-screen, full eye test and free aftercare for one year for a single fee or NHS voucher.

4

One Year Free Aftercare

Any further appointments needed within one year including check-ups, progress visits or prescription updates are free or charge.

Our Promise web icons style advicePersonal Style Advice

1

Your Style, Our Pleasure

Since 1962, our optical advisors have been helping our customers find their perfect frame. So whatever your personal style, budget and lifestyle needs, we will be happy to help you select your perfect pair.

2

Curated Selection

We offer a collection of classic styles and cutting edge seasonal trend styles, selected for you by our optical advisors.

3

Leading Brands

We are proud to stock the best brands on the market. That goes for our frames, lenses and contact lenses.

4

Clear Pricing

Frames and lens prices are clearly stated, not hidden in a complete package.

Our Promise web icons ease of purchase30-Day Exchange Guarantee

1

Local Glazing Lab

Our state-of-the art glazing lab is in Italy, so the quality of your glasses is guaranteed.

2

Ready to Collect

We know time is invaluable, that’s why our single vision lenses can be ready for collection within 5 working days and multifocal lenses can be ready for collection within 5 – 10 days.*

3

30 Day Exchange, Including Lenses

Choosing your frames is a big decision, that is why we offer a no questions asked 30 day exchange guarantee.**

Our Promise web icons Free after careFree After Care, Always

1

Free Spring Clean

Whether you’ve had your glasses for a year or a decade, we’ll offer free cleaning and fitting, even if you didn’t purchase your glasses from us. Just visit any of our stores, no appointment needed.†

2

Breakage Protection

Accidents happen. If your frames break within a year of ownership, we will replace them with the same pair (or equivalent, if unavailable) at 50% off the original price, including prescription lenses.††

Terms & conditions:

*These figures are for 98% of glasses and are dependent on prescription, frames and lenses.
**Within 30 days from the date of purchase, presenting the receipt, for an exchange of the same value. Valid in all David Clulow Opticians, excluding department stores (products bought in department stores need to be returned to the same location). Only one exchange allowed. Products need to be undamaged. Lenses are included in the offer. If the value of the new pair is less than the original pair, the remaining balance can be put on a David Clulow gift card.
†Includes cleaning, fitting and screw tightening. Does not include substitution or replacement of spare parts.
††Valid within 1 year from the date of purchase, on presentation of the receipt and the damaged spectacles or sunglasses to be returned. 50% off the retail price paid at time of purchase for the damaged frame. If the frame is unavailable, can replace with a frame of the same value. Valid in all David Clulow stores, excluding department stores (products bought in department stores need to be returned to the same location). One exchange per original transaction allowed. The replacement discount cannot be used in conjunction with any other offer.