F.A.Q.

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Whether you want to know more about eye tests, your prescription, contact lenses, how to choose your perfect set of glasses or where your nearest David Clulow store is, below are the answers to some of our most frequently asked questions. If you have any other queries, please feel free to get in touch and we will be more than happy to help.

Eye-Tests and Prescriptions

Q: How often should I have a sight test?

A: You can often underestimate how important a regular eye examination is. Everyday situations such as using a computer, watching television and driving can all put a strain on your eyes so it is important to have a regular check-up. An eye test can help detect eye conditions like long or short sightedness and eye disease before you notice the effect on your sight. Below 40 years of age, we recommend that you have a sight test at least every 2 years. Above 40 or if there is any history of eye disease in your family, you should have a test every year.

Q: What's involved in a David Clulow eye test?

A: After asking you a few questions on your vision, general health, family, work and lifestyle in general, our opticians will examine your eyes for the following:

  • vision quality
  • unaided and aided (with any glasses or contacts you already use)
  • eye muscle performance and health
  • internal eye health, ideally using our state of the art Retinal Scanner*
  • front of eye health – eye fluid pressure

Retinal Screening is available in selected stores. Please click here to see available locations.

Further test for depth perception, colour vision and visual field may also be performed if required. All these tests are carried out using the very best in eye examination technology and with your David Clulow optician providing step by step explanations, so that you know what’s involved at each stage.

Q: Do I need to know my prescription when visiting a David Clulow store?

A: If you are already a David Clulow customer, we will be able to check your records from any of our stores. But if you’re new to David Clulow, you’ll need to have an eye examination (unless you have a valid, in-date prescription from a qualified practitioner).

Q: Can I reschedule or cancel my eye test?

A: Yes you can reschedule or cancel your eye appointment but you need to contact the store before and let them know.

Q: Where is my nearest David Clulow store?

A: For full contact details of all of our stores, please see Our Stores section of the website.

Q. How much does an eye test cost?

An eye test costs £25 in all stores apart from Wigmore Street and Selfridges Opticians where it costs £35

Contact Lenses

Q: Are contact lenses suitable for me?

A: Contact lenses can be a great choice for many people. Recent advances in lens design mean that contact lenses are comfortable, offer better vision and are more affordable than ever before.

To find out which contact lens is suitable for you, please book an eye examination today.

Q: What are the benefits of wearing contact lenses?

A: Contact lenses offer freedom from wearing glasses, look more natural and provide an unobstructed view and are suitable for people of all ages who live an active lifestyle. They are great for sports, dancing, driving and many other activities. You’re also able to wear your choice of sunglasses with contact lenses.

Q: When can children start wearing contact lenses?

A: Even young children can wear contact lenses and research has shown they can be very successful. Freedom from glasses can boost children’s self-confidence, as well as allowing them to participate fully at school, at sports and at play. For the best advice, please book an appointment or go into your nearest store where one of our qualified opticians will be able to help.

Q: Do I need a prescription to buy contact lenses?

A: Yes, you need a valid and in-date prescription for contact lenses. Contact lenses come in many designs and only an optometrist or eye specialist is qualified to know and recommend which lens and prescription is right for you.

Q: Can I use my spectacle prescription to buy contact lenses?

A: No. A contact lens prescription is different from a spectacle prescription.

Q: What types of contact lenses are available from David Clulow?

A: We stock all types of contact lenses, including daily disposals, monthly wear, twice monthly/fortnightly, gas permeable and coloured lenses. 

Q: Can I get my contact lenses delivered to my home address?

A: Yes! Ordering your contact lenses couldn’t be easier thanks to our direct mail scheme. Simply go to your nearest David Clulow store, sign up and from then on, your contact lenses will always be delivered straight to your door. You also receive extra benefits when you sign onto this scheme.

Q: How do I insert and remove my lenses?

A: Please click here to view our Contact Lens guide.

Q: Which care procedures are most important when it comes to looking after my contact lenses?

A: It’s important to follow all recommended procedures but some hygiene measures are crucial. Always wash and dry your hands before touching your lenses.

If you wear daily disposable lenses apply a fresh lens directly from the pack and discard after each use.

If your lenses are re-usable, rub and rinse them with solution before you put them on your eyes and before you store them.

Make sure you empty the lens case after each use, clean and air dry it and replace the case regularly.

Never use tap water to store, clean or rinse your lenses or case. Only use the solution recommended by your practitioner and follow the instructions carefully. You may be asked to take along your case and solution when you go for your aftercare appointment.

Q: What sort of eye problems can occur with contact lenses?

A: Occasionally you may experience mild discomfort or redness with your lenses.

If discomfort is caused by a dirty, dusty or damaged lens, or by the lens being inside out, symptoms usually improve when the lens is removed.

In almost all cases of infection remove your contact lenses and contact your optician.

Q: How can I get the best out of my lenses?

A: Follow our Optician’s advice carefully to achieve the best possible comfort and vision.

Hygiene is especially important, such as always washing and drying your hands before touching your lenses.

Don’t forget you’ll need regular visits to check the health of your eyes, find out about the latest advances in contact lenses and make sure your lenses are the best for you and your eyesight.

Do’s and Don’ts of contact lens wear:

Here are some useful tips to help you get the best out of your lenses:

DO

  • Have regular check-ups as advised by our Optometrists
  • Wash and dry your hands prior to handling your lenses
  • Rub, rinse and store your lenses in the recommended solution before and after each use (except single-use lenses, which should be discarded after each wear)
  • Clean the lens case with solution, wipe with a clean tissue then air-dry after each use
  • Always apply the right lens first to avoid mixing them up
  • Check the lens is not inside out before applying
  • Handle carefully to avoid damaging the lens
  • Apply your lenses before putting on make-up
  • Remove lenses then remove make-up
  • Keep your eyes closed when using hairspray or other aerosols
  • Replace your lens case at least monthly
  • Discard lenses and solutions that are past their expiry date
  • Wear only the lenses specified by our Optometrists
  • Stick strictly to the recommended wearing schedule and replacement frequency
  • Make sure you have an adequate supply of replacement lenses or a spare pair
  • Have an up-to-date pair of spectacles for when you need to remove your lenses

DON’T

  • Use tap water, or any other water, on your lenses or lens case
  • Wet your lenses with saliva
  • Put a lens on the eye if it falls on the floor or other surface, without cleaning and storing again
  • Apply a lens if it is dirty, dusty or damaged
  • Continue to wear your lenses if your eyes don’t feel good, look good, or see well
  • Re-use or top up solution – discard and replace with fresh solution each time lenses are stored
  • Decant solution into smaller containers
  • Wear lenses left in the case for more than seven days without cleaning and storing them in fresh solution
  • Sleep in your lenses unless specifically advised to by your practitioner
  • Wear any lens overnight if you are unwell
  • Use your lenses for swimming, hot tubs or water sports, unless wearing goggles
  • Wear your lenses when showering unless you keep your eyes firmly closed
  • Switch the solution you use except on the advice of your practitioner
  • Use any eye drops without advice from your contact lens practitioner
  • Share contact lenses or wear any lenses not specified by your practitioner

Remember that if you have any questions about your contact lenses you should consult our Opticians for advice. Go to www.bcla.org.uk for more information on contact lenses.

Choosing and buying spectacles and sunglasses

Q: Where is my nearest David Clulow store?

A: Please click here to find your nearest store.

Q: What brands do you sell at David Clulow?

A: We sell a vast array of the most desirable brands from Ray-Ban and Oakley to Dolce and Gabbana and Prada. Please click here to view a full list of the brands we stock.

Q: Can you repair my glasses?

A: Yes, but it depends on the damage and the type of repair needed. Most stores can replace screws free of charge and conduct a free service on your spectacles. In some cases, where spectacles are badly damaged, a new pair will need to be purchased.

Q: Do you have different types of lenses?

A: Yes, we sell single vision lenses, varifocal lenses, bifocal lenses and transitions lenses. Our experts in store will help find the perfect lens for you and your frames.

Q: Do you have prescription sunglasses?

A: Yes, in most instances we can put your recommended prescription in your chosen pair of sunglasses; however, it is not possible in all styles. We also now offer Ray-Ban prescription lenses in your Ray-Ban frames, click here to find out more.

Q: How can I ensure the glasses I want will fit me properly?

A:  When selecting your glasses, our skilled teams will assist you in choosing a suitable frame for your visual, lifestyle and vocational needs. Any necessary adjustments will be made upon collection of your new glasses. If they are anything less than a perfect fit, pop into one of our David Clulow stores for a complimentary fitting and adjustment.

Gift Cards

Q: How do I purchase a Gift Card?

A: You can purchase a gift card from any David Clulow Opticians. Find a store near you.

Q: When do Gift Cards expire?

A: David Clulow gift cards are valid one year from the date of purchase.

Q: How much can I load onto a Gift Card?

A: You can load the card with up to £500 for use in any David Clulow Opticians store.

Q: Where can Gift Cards be redeemed?

A: They can be redeemed in all David Clulow Opticians. They cannot be redeemed in the David Clulow sunglass concessions within department stores.  

Q: What if I lose my Gift Card?

A: David Clulow gift cards will not be replaced if lost, stolen or damaged and are subject to the terms on the card.

Q: Can I obtain a refund on my Gift Card?

A: Gift cards are non-refundable, once purchased they cannot be returned or exchanged.

General

Q: Where is my nearest David Clulow store?

A: For full contact details of all of our stores, please see Our Stores section of the website.

Q: What time are you stores open until?

A: Our store hours vary depending on location. Please select your nearest store to find out the opening hours.

Q: What is your refund policy?

A: We offer a full refund on damaged or faulty goods on spectacles and a full refund on sunglass frames:

Only payments for prescription spectacles or lenses, which are faulty or not to the correct specifications will be refunded in full. Charges for professional fees are non-refundable under any circumstances.
We will offer you a full refund or exchange on Sunglasses, (not including accidental damage/scratch lenses or decorative stones) within 30 days of purchase with the original receipt and only if the green David Clulow tag is still attached to the bridge of the sunglasses. The product and packaging must be in a saleable condition.
Gift cards, once purchased are non-refundable under any circumstances.
Prescription goods requiring a refund must be returned to the original branch of purchase.
Refunds will not be given without proof of purchase.
This does not affect your statutory rights.

CREDIT/DEBIT CARD POLICY
Due to the increase in card fraud we will, on occasion, telephone the card issuer for direct authorisation on your purchase. You may also be requested for an additional form of ID.
We apologise for any inconvenience this may cause.