DELIVERY AND RETURNS

OUR DELIVERY OPTIONS

At checkout, you can choose the delivery method that best fits your needs.

Delivery times and costs

Product	Responsible Delivery	Standard
Non- prescription eyewear	6 days - Free	4 days - £4*
Prescription eyewear**	10 days - Free	8 days - £4*
Accessories	6 days - Free	4 days - £4*
Contact lenses	Not available	1 days - £4*
Solutions	Not available	1 day - £4*

*Delivery is free on orders over £60
**Estimated from the day we receive your prescription

What is responsible delivery?

Responsible Delivery is fulfilled by our logistics partners using lower-impact solutions that help reduce emissions. It’s a more conscious way to receive your order — and always free.

This service may include:

Ground-only transport, avoiding air or other higher-emission options wherever possible.
Carbon offsetting, where emissions are calculated and balanced through certified environmental projects like reforestation and renewable energy initiatives.

Please note: Responsible delivery may take a little longer up to 8 working days — but it’s better for the planet.

Below the list of the logistics providers that can provide emissions compensation:

UPS: https://about.ups.com/gb/en/our-company/governance/carbon-neutral-credentials.html

GLS: https://gls-group.com/GROUP/en/our-responsibility/thinkgreen

GLS NEW: https://gls-group.eu/GROUP/en/our-responsibility/climate-protect/

*Some exclusions may apply.

RETURNS & REFUNDS

Changed your mind? No problem. Whether you’ve shopped online or in store, you have 30 days to return your item.

For online orders

Log into your account or head to davidclulow.com/returns
Select the item(s) you’d like to return
Follow the link to the courier site and choose your nearest drop-off point or locker
Print your label, attach it securely to your parcel and drop it off. Ensure product is returned in the orginal packaging.

Once your return has been received, we’ll process your refund within 5 working days.

For store purchases

Simply return your item to any David Clulow store within 30 days, along with your proof of purchase. Our team will be happy to help.

A few things to note

Delivery costs (if applicable) are non-refundable
Refunds are made via your original payment method
Returns must be made through the same channel you purchased from – either in store or online

Need a hand? Our Customer Care team is here to help – email [email protected] or call 08000261962 (Monday to Friday, 10am–7pm).