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ACCESSIBILITY STATEMENT


At David Clulow, we believe everyone should be able to enjoy our website with ease, whatever their ability or the technology they use. Creating an inclusive and seamless digital experience is a vital part of the service we offer to all our customers.

OUR COMMITMENT

We’re continuously working to make our website accessible to all, guided by the internationally recognised Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These standards help ensure content is clear, usable and compatible with assistive technologies such as screen readers, voice recognition software and keyboard-only navigation.

Our aim is to meet or exceed these standards, and we regularly review and refine our website to support every visitor’s experience.

WHAT WE'RE DOING

To support accessibility across davidclulow.com we:

  • Carry out regular audits using both automated tools and manual checks

  • Act on feedback from users and accessibility specialists

  • Work closely with experts to align with best practice

  • Train our teams in inclusive design and development

  • Maintain a roadmap to track accessibility improvements

ACCESSIBILITY FEATURES

Our website includes features designed to support an accessible experience:

  • Alt text for images and key visuals, to assist screen reader users

  • Keyboard navigation throughout the site

  • High contrast and readable text for clarity

  • Scalable text that adjusts without loss of content or function

  • Clear headings and descriptive links for improved navigation

  • Accessible forms with helpful labels and guidance

  • Captions and transcripts for video and multimedia where available

  • Consistent design and layout, making it easier to move around the site

AREAS WE’RE WORKING ON

While we strive to make everything accessible, there are some areas we’re continuing to improve. These include:

  • Third-party content and integrations

  • Older documents that may not be fully screen-reader friendly

  • Isolated contrast issues in some legacy elements

We’re actively addressing these and welcome any feedback that helps us do better.

CONTACT US

If you experience any issues with accessibility on our site, or if you have suggestions, please get in touch:

Email: [email protected]
Phone: 08000261962
Address: Level 2 The Kensington Building, 1 Wrights Lane, London, United Kingdom, W8 5RY.
Support hours: Monday to Friday, 10AM to 7PM

We’ll do our best to respond quickly and support you in any way we can.

LOOKING AHEAD

We’re committed to ongoing improvement. In future, we plan to:

  • Offer further training across our teams

  • Expand user testing with assistive technology users

  • Stay up to date with evolving accessibility standards

  • Consult with accessibility advocates to guide our work

LEGAL COMPLIANCE 

Our accessibility efforts align with the Equality Act 2010, which protects the rights of people with disabilities in the UK. We're committed to going beyond minimum standards to ensure our site is inclusive for everyone.

Last updated: June, 2025