Nuance Audio™

Nuance Audio Glasses are not a mere "sound amplifier", but a proper medical device. They are eyewear frames embedded with groundbreaking technology which seamlessly integrate an air conduction hearing aid intended to amplify sound for adult users (18yrs and older) with a perceived mild to moderate hearing impairment. Nuance Audio Glasses may, if necessary, be used in association with prescription lenses for those adults who also require correction of visual defects. Nuance Audio Glasses can be worn all day and can be easily configured via the App to adapt to any situation, from business meetings to family time.


Nuance Audio Glasses feature:
- Discreet open-ear technology
- Comfortable and stylish design
- Ease of use and the appearance of traditional glasses
- Vision and hearing benefits in one seamless solution (optional)

Nuance Audio Glasses is a perfect solution for people with mild to moderate hearing loss, or those who find it challenging to understand speech in noisy situations.

Nuance Audio Glasses is the right solution if you:
- Seek more social engagement and are motivated to find solutions that enhance your ability to connect with family and friends
- Want a solution that improves your quality of life, sensory experience, and overall wellbeing
- Value style and Appearance, preferring products that align with your personal taste and make you feel confident

Nuance Audio Glasses addresses mild to moderate hearing loss guaranteeing invisibility, simplicity, and comfort with best value for money. Wearing Nuance Audio Glasses addresses the audibility challenge by providing amplification and enhancing the clarity of the speaker you are facing. These glasses feature an innovative microphone array and groundbreaking directional amplification technology, creating a focused beam in the direction you are looking. The sound in this targeted area is amplified, while the surrounding areas remain unaffected. This results in maximum amplification for the person directly in front of you, effectively addressing the challenge of understanding speech in noisy environments for those with mild to moderate hearing loss. Our advanced directional amplification technology, coupled with open ears and natural sound, allows you to effortlessly catch up on sounds that may be missed, especially in noisy surroundings. Nuance Audio Glasses not only offers comfort and convenience but also ensures high-performance sound quality.

Nuance Audio Hearing Glasses stand out from traditional hearing aids in several ways:

• Style: Designed with EssilorLuxottica’s world-class expertise, Nuance Audio technology is discreetly built into stylish eyewear. 

• Comfort: Traditional hearing aids can feel uncomfortable in the ear. These glasses use open-ear technology—no ear canal insert, just a natural-feeling fit.

• Smart sound modes:

  1. Frontal mode: Focuses on the speaker in front of you.

  2. 360 mode: Lets you take in your surroundings without directional filtering.

• Easy to customise: With the Nuance Audio App, you can choose from four preset sound profiles, and fine-tune your settings—volume, background noise, and audio mode—with just a few taps.

• No barriers to access: You don’t need a hearing test or certification. Just pop into a David Clulow store and try them for yourself.

No, they use air conduction, not bone conduction. Tiny speakers are built into the glasses frame, positioned just in front of the ears, delivering clear, natural sound.

The audio is discreet, those nearby shouldn’t hear or be disturbed by the amplified sounds.

Yes, even people with normal hearing may experience clearer speech in noisy environments with Nuance Audio. The glasses help reduce listening effort in challenging situations by amplifying sounds from the direction the wearer is facing.

No, an audiogram or prescription is not required. Nuance Audio Plus are available over the counter, with preset configurations to personalise your hearing support as needed.

Before using your Nuance Audio Plus, we recommend reviewing the User Guide included in the package. In brief:

1. Download the Nuance App
2. Create or Log in to Your Nuance Account
3. Pair Your Glasses
4. Complete the Tutorial
5. Glasses Calibration

Yes, when you purchase your Glasses, the store associate will create an account for you to activate your Glasses. Once the Glasses are activated successfully, they can be used without the support of the mobile App. In that case, you will need to purchase the Remote Plus to set up and control your Glasses. Glasses firmware upgrades will be available only in the stores if you are not using the mobile App.

No. The app is designed with a user-friendly and accessible interface that requires no technical expertise. Basic tasks, such as adjusting volume or selecting predefined modes, are designed to be straightforward for all users. The App is designed to be intuitive and accessible.

While Nuance Audio Plus can be used as a standalone device, they can be enhanced by pairing them with the mobile App. For the best experience and access to all features, it is recommended to have your mobile device with you.

Two years from the date of purchase. Please be aware that the two-years deadline is applicable also in the event of multiple warranty claims. This means that if after a claim request, the substitute product reveals to be defective, a new warranty claim can be opened, but the two-years count still starts from the date of purchase of the original product.
The warranty is in addition to your existing consumer law rights. Under consumer laws in the UK, consumers are entitled (depending on the circumstances) to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods.
Click here for more details on the warranty policy.

The two-years warranty from the date of purchase is granted for your Nuance Audio Glasses, the Charging Pad and the Remote Control (accessory sold separatly). Please note that in the occurrence of lenses replacement within the two-years period, the warranty on the Frame, the Charging Pad and the Remote Control will not be voided. 
Click here for more details on the warranty policy.

You can activate the warranty claim at a Nuance authorised dealer where the purchase was made, or by contacting the Nuance Support centre via phone . You will be asked to present a proof of purchase or provide the serial number of the glasses or the accessory you intend to activate the warranty on.
Click here for more details on the warranty policy.

Repairs or replacements are determined by EssilorLuxottica. However, we will honour our client’s remedy preference, unless it is impossible or disproportionate for us to do so. Click here for more details on the warranty policy.

Typical scenarios that don't allow for the warranty: 
•    The installation or replacement of any lenses should be conducted by Luxottica or a Luxottica authorized dealer for Nuance. Any damage caused by the unauthorised installation, replacement or alteration of the lenses is not covered by this Warranty damages caused by misuse, abuse, accidents, fire, theft, disappearance, misplacement. 
•    Improper voltage or incorrect line voltage. 
•    Viruses, malware. 
•    Intentional conduct or neglect. 
•    Damages caused by usage that is not in accordance with the product instructions/documentation. 
•    Damages caused by failure to follow the product instructions/documentation or failure to perform cleaning or preventive maintenance. 
•    Damages caused by the combination of the product with other non-EssilorLuxottica branded products, accessories, parts, or components or use of products, equipment, systems, utilities, services, software, parts supplies, accessories, applications, installations, repairs, external wiring, or connectors not supplied or authorised by EssilorLuxottica that damage the product. 
•    Normal wear and tear, including lens scratches. 
•    Damage caused because of improper transportation or packing/packaging when returning the product to EssilorLuxottica or a collection dealer. 
•    Others – please check the Warranty Card provided in the packaging for additional details. 
Click here for more details on the warranty policy.