THE STYLE SERVICE FAQs

Each adult plan is for an individual adult, you are not able to combine plans for adults.

Yes, they can only have prescription glasses or sunglasses.

We aren’t currently able to take 1 payment for both of these plans, however you are still able to have both plans running concurrently and payments for each plan will be taken separately.

Unfortunately, not, you will need to have a permanent UK home address for at least 3 years in order to sign up to the plan.

With all the amazing benefits of the plan, including free reglazing and free eye tests we don’t allow any discounts or promotions to be added on to a Style Service plan.

As we offer only Essilor lenses with the Style Service, we would not be able to offer this. You are more than welcome to have a pair of Ray-Ban glasses or sunglasses in your Style Service wardrobe with cutting edge Essilor lenses.

Yes you certainly can!

Currently the lenses available on the Style Service are Essilor branded lenses, these including cutting edge technology.

Yes! All pairs of prescription glasses & sunglasses in your active Style Service wardrobe will be eligible for reglazing into your updated prescription, including when you change from single vision to varifocal.

Yes, we are able to add on, for no additional costs, things like Transitions, Blue Light filters & Coatings when you are due to reglaze.

In order to continue receiving the Style Service benefits, you must refresh 1 pair of glasses or sunglasses in your Style Service plan annually.

You can come in as early as 3 months before each annual sign-up anniversary

Within your active Style Service wardrobe, you are able to take advantage of the free reglazing service every 2 years, on the years you also will have a free eye test. We will always update your lenses to the latest technology, even if you don’t have an updated prescription.

No, the condition of glasses or sunglasses does not effect if you can upgrade.

In order to have your free reglaze, you must have added a new pair of glasses or sunglasses into your wardrobe, and the free reglaze(s) must be redeemed within 30 days of collection of your new glasses or sunglasses in your wardrobe.

You can decrease your plan from 3 pairs to 2 pairs within 30 days of starting the plan. If you would like to increase your wardrobe from 2 pairs to 3 pairs, you are able to do this either within 30 days of starting the plan or at each annual refresh.

Each plan is tied to the individual user and so the upgrades will need to be taken by the owner of the Style Service plan.

Yes, any standalone David Clulow Opticians will be able to help you add a new pair of glasses or sunglasses into your wardrobe and extend your plan by a further year.

No minimum spend however there is a minimum order quantity of 2 pairs.

The plan includes an interest free loan, so no interest is charged (APR = 0%).

Yes, the first instalment of your plan is taken in-store, after that it will be a monthly direct debit.

Yes, we will adjust the price of your plan, and you will see this breakdown on your receipt.

Yes, we will take the value of the voucher the price of your plan, and you will see this breakdown on your receipt.

Unfortunately not, gift cards are not redeemable against The Style Service.

Yes the credit finance and payments can be made by another adult, it’s important that the Style Service plan must be under the name of the person receiving the glasses.

Yes, that is no problem at all.

As long as all of the products are in a saleable condition, then yes we will be able to offer you a full refund.

The remaining balance of your plan must be paid in full either as a one-off payment or continuing monthly payments as agreed in the initial sign up.

You can contact the lender, our financial partner Adaro Optics Ltd on 03303 240 077 or email at [email protected]

Yes that’s no problem at all, it’s worth noting that your plan value may change depending on the cost of the new frame or sunglasses that you choose.

Yes, every time you add a new pair of glasses or sunglasses into your Style Service plan we will run a credit check as a new loan agreement is entered into each time your wardrobe is refreshed.

No, if you wish to continue to enjoy the benefits of the Style Service, you must continue the monthly payment and add a new pair of glasses or sunglasses every year to your wardrobe.

Standard manufactures warranty is included on every pair of glasses & sunglasses we sell. This does not include lost, theft or accidental breakage.

Yes, however any redemption of the 50% off breakage protection will be classed as outside of your plan and full payment will need to be taken in-store.

Yes, we will still honour all manufacturing warranties, even if you have removed a pair of glasses or sunglasses from your Style Service collection.

David Clulow Opticians & Adaro (our financial partner) will never share any of your personal or financial information with 3rd party companies, except with our credit reference agency TransUnion UK for the sole purpose of performing credit checks. If you would like to receive marketing communications (you get access to discounts, vouchers & exclusive products) you can opt into these types of communications in store. If you choose not to receive marketing, we will still remind you of your eye test and when you are due to update your style service collection as part of our service emails.

Yes, even if you decide not to opt into marketing emails. We will still remind you when you are due to come in to refresh your wardrobe as this will be considered a service-based email. We will also remind you when you are due an eye test.

We will recycle them responsibly through our recycling scheme and we will donate £10 in your name to our charity OneSight.

Of course! They are your glasses or sunglasses. You are only able to have a maximum of 3 pairs of glasses or sunglasses in your active Style Service wardrobe that would be eligible for reglaze so each year you will need to “remove” a pair from your plan. You will always be able to keep them if you wish.

Your child will still be entitled to the NHS GOS4 voucher, which allows for repair or replacement from accidental damage. Outside of this we would not be able to add any additional replacement pairs.

Only frames that our branded Junior ranges are available for this plan. If your child would like an adult frame they will need to have an adult Style Service Plan.

No, as with the adult Style Service plan, you must be a UK resident with a permanent UK home address for the last 3 years.

Unfortunately not, only kids who have not yet redeemed their GOS3 vouchers are eligible to join.

Only 1 pair is available as part of the kids Style Service plan, if you wish to have an additional pair these will be charged at full price.